Simply email email@example.com within 14 days of receiving your order to request a return for a refund. Send your order back, containing your invoice and products with all tags attached by an approved national mail or courier. Please note, if you are returning an item and loss or theft occurs, Seela Studio cannot be held responsible. Please note we cannot refund shipping costs, or any taxes/duties incurred.
We will confirm with you once we receive your returned item and your refund has been completed. Please allow up to 10 working days for the funds to appear in your account, depending on your bank’s processing times.
Received a faulty item? We’re sorry about this! Please notify us by email at firstname.lastname@example.org with details and photographs of the product fault. The faulty item must be returned within 14 days of receipt.